Pixelmetrix ECP™ Support

Company		required fields
Customer Name
Email
Tel No

Software Version of ECP™ Software Version of Consolidator Engine™	Steps: Switch on the ECPª, go to ECP™ (ECPs \| Click on ECP \| Properties \| SW Update) Switch on the Consolidator Engine™, go to Consolidator Engine (Administration \| Property \| SW Update)
Serial No
Please describe the operational environment / network topology
Please describe the error and actions causing the error
IMPORTANT: List of required attachments to be sent to support@pixelmetrix.com. Subject line: ECP Support - (state your company)	Screenshots of GUI if error is displayed there ECP™ and Consolidator Engine™ Log output (Steps: Download the log from the ECP™/Consolidator Engine™ set up page) ECP/Cons property values [Steps: Switch on the ECP™ (ECPs \| Click on ECP \| Properties); Switch on the Consolidator Engine™ go to Consolidator Engine™ (Administration \| Property)] Relevant parts of the Tcl Test script which caused the error *Screenshots of the relevant hardware causing the error
STB brand / model / IR code file name
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